Bren School Computing Support

Welcome to the Information and Computer Sciences Support Wiki pages! Access to most of the information in these ICS Wiki pages are restricted to ICS affiliates. Please make sure to login using an ICS username/password if prompted.

Promoted Articles

• Winter 2024 Newsletter (external link)
• Check out Jupyterhub @ ICS
• 2024 Announcements
• 2024 Maintenance Schedule
• Lastpass Enterprise and other Password Management Tools

Past Promoted Articles

• 2023 Announcements
• 2023 Maintenance Schedule
• 2022 Announcements
• 2022 Maintenance Schedule
• 2021 2021 Announcements
• Spring Quarter 2021 Maintenance Schedule
• 2021 Maintenance Schedule
• Winter Quarter 2021 Maintenance Schedule

Supporting the Instructional, Research, and Administrative Missions of the Bren School of Information and Computer Science.

• Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425
• Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays)
• Email: helpdesk@ics.uci.edu
• System Operations(Sysops)

Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu

• Connecting to your Windows Desktop @ ICS remotely or from home.
• UCI Zoom Tele Presence
• Using Zoom @ UCI at ICS

• Your ICS username is the same as your UCInetid.
• If you need to reset your ICS account password, go to https://password.ics.uci.edu.
• Read the password rules, then click on the top on either Question or Email
• Answer either your secret question or request a password reset link, which will be valid for 60 minutes.
• If you need additional help, email helpdesk@ics.uci.edu with your information, a description of the problem, and/or relevant screenshots.

The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu. Using these contact methods helps us provide a quicker response to trouble tickets and requests.

Deliveries that are going to the ICS Computing Support group should be shipped to the following address:

__Your Name__ c/o ICS Computing Support
University of California, Irvine
346 Information and Computer Science
Irvine, CA 92697-3426

Medium to Larger deliveries will need to be delivered to the Engineering Tower Loading Dock and scheduled with the computing support group one day prior. Scheduling the delivery allows us to ensure that someone is available to accept the delivery and transport it to the data center. Carriers may not be able to complete unscheduled deliveries.

When making large purchases that may need to be delivered via the loading dock, please provide special directions for the carrier.

• The loading docks are attached to Engineering Tower (Building 303 in quadrant 6E on the Campus Map.)
• Closest cross streets are Peltason Drive and Engineering Service Road.
• Loading docks are at the end of Engineering Service Road.
• Google Map Entry for the Engeering Tower
• Google Map GPS Coordinates: 33.6445945,-117.8406228,19.96z