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DTR Report #Helpdesk Ticket
Summary
- Time Begun:
- Time Ended:
Include the problem, identification and response.
Customers Affected
- Which customers were affected by this outage.
Related Tickets
- Link any relevant helpdesk and project tickets.
Team Members
- Who has been involved in the troubleshooting process:
Solution
- What steps do you need to take to solve
- How do we make sure this never happens again.
