Differences

This shows you the differences between two versions of the page.

--- start [2021/07/12 14:54]
dutran [Bren School Computing Support]
+++ start [2024/05/16 10:04] (current)
wdcohen [Contacting ICS Computing Support Helpdesk]
@@ Line 1: / Line 1: @@
 ====== Bren School Computing Support ======
+==== ICS Wiki Pages ====
+Welcome to the Information and Computer Sciences Support Wiki pages!  Access to most of the information in these ICS Wiki pages are restricted to [[accounts:account_activation|ICS affiliates]]. Please make sure to login using an **ICS username/password** if prompted.
 ** Promoted Articles **
+  * [[https://www.canva.com/design/DAGC4m169vU/pkuEbRPUtSdH7JpNr9cXbQ/view?utm_content=DAGC4m169vU&utm_campaign=designshare&utm_medium=link&utm_source=editor|Winter 2024 Newsletter]] (external link)
   * [[virtual_environments:jupyterhub|Check out Jupyterhub @ ICS]]
-  * [[:announce:announce-2021|2021 Announcements ]]
+  * [[:announce:announce-2024|2024 Announcements ]]
-  * [[:projects:maint-2021|2021 Maintenance Schedule]]
+  * [[:projects:maint-2024|2024 Maintenance Schedule]]
   * [[accounts:password_change_reset|Lastpass Enterprise and other Password Management Tools]]
 ** Past Promoted Articles**
-  * [[:announce:spring-2021|Announcements]]
+  * [[:announce:announce-2023|2023 Announcements ]]
+  * [[:projects:maint-2023|2023 Maintenance Schedule]]
+  * [[:announce:announce-2022|2022 Announcements ]]
+  * [[:projects:maint-2022|2022 Maintenance Schedule]]
+  * [[:announce:announce-2021|2021 2021 Announcements]]
   * [[:projects:maint-spring-2021|Spring Quarter 2021 Maintenance Schedule]]
-  * [[:announce:winter-2021|Winter Quarter 2021 Announcements]]
+  * [[:projects:maint-2021|2021 Maintenance Schedule]]
   * [[:projects:maint-winter-2021|Winter Quarter 2021 Maintenance Schedule]]
@@ Line 20: / Line 30: @@
     * Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425
     * Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays)
-    * Phone: 949-824-4222
+    * Email: helpdesk@ics.uci.edu
+    * [[sysops|System Operations]](Sysops)
 Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner.  The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems.  For more information, please send an email to helpdesk@ics.uci.edu
@@ Line 41: / Line 52: @@
-===== Contacting ICS Computing Support Helpdesk =====
+==== Contacting ICS Computing Support Helpdesk ====
-The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu and by phone at (949) 824-4222.  Both the Helpdesk email and phone are monitored around the clock. Using these contact methods helps us provide a quicker response to trouble tickets and requests.
+The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu.  Using these contact methods helps us provide a quicker response to trouble tickets and requests.
-For ICS-planned maintenance, check our calendar:
-  * [[https://calendar.google.com/calendar/embed?src=ics.uci.edu_rbt2q6kmhapqm4bjaet1j48h00@group.calendar.google.com&ctz=America/Los_Angeles|ICS Maintenance Calendar]]
-Please note:  If you believe that there is a problem with email delivery or that an email message to Helpdesk may not be processed by the ICS email servers, please call (949) 824-4222.
+==== Deliveries ====
-===== Deliveries =====
 ==== All Deliveries ====
@@ Line 58: / Line 65: @@
 <code>
-  __Your Name__ c/o ICS Computing Support Group
+__Your Name__ c/o ICS Computing Support
-  Information and Computer Science I
+University of California, Irvine
-  Building 302
+ Information and Computer Science
-  Suite 346
+Irvine, CA 92697-3426
-  Irvine, Ca 92697-3425
-</code>
-=== COVID Mailing Address ===
-<code>
-UNIVERSITY CA IRVINE
-__Your Name__ c/o ICS Computing Support Group
-JAMBOREE RD
-ICS COMPUTING SUPPORT DEPT
-IRVINE, CA 92612-2501
 </code>
 ==== Medium to Large Deliveries (i.e. pallets, carrier deliveries) ====
@@ Line 83: / Line 79: @@
-  * The loading docks are attached to Engineering Tower (Building 303 in quadrant 6E on the [[https://communications.uci.edu/documents/pdf/UCI_16_map_campus.pdf|Campus Map.]])
+  * The loading docks are attached to Engineering Tower (Building 303 in quadrant 6E on the [[https://parking.uci.edu/maps/documents/UCI-MainCampusMap-REV012320-23.pdf|Campus Map.]])
   * Closest cross streets are Peltason Drive and Engineering Service Road.
   * Loading docks are at the end of Engineering Service Road.
@@ Line 93: / Line 89: @@
-===== Recent ICS Incidents and Outages =====
-Resolved:  SGE Master Service is back online.   Queued jobs must be resubmitted.
-[[https://helpdesk.ics.uci.edu/Ticket/Display.html?id=69288|https://helpdesk.ics.uci.edu/Ticket/Display.html?id=69288]]