Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
start [2022/03/15 15:49] hans [Recent ICS Incidents and Outages] |
start [2024/05/16 10:04] (current) wdcohen [Contacting ICS Computing Support Helpdesk] |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== Bren School Computing Support ====== | ====== Bren School Computing Support ====== | ||
| + | |||
| + | ==== ICS Wiki Pages ==== | ||
| + | |||
| + | Welcome to the Information and Computer Sciences Support Wiki pages! Access to most of the information in these ICS Wiki pages are restricted to [[accounts:account_activation|ICS affiliates]]. Please make sure to login using an **ICS username/password** if prompted. | ||
| + | |||
| ** Promoted Articles ** | ** Promoted Articles ** | ||
| + | * [[https://www.canva.com/design/DAGC4m169vU/pkuEbRPUtSdH7JpNr9cXbQ/view?utm_content=DAGC4m169vU&utm_campaign=designshare&utm_medium=link&utm_source=editor|Winter 2024 Newsletter]] (external link) | ||
| * [[virtual_environments:jupyterhub|Check out Jupyterhub @ ICS]] | * [[virtual_environments:jupyterhub|Check out Jupyterhub @ ICS]] | ||
| - | * [[:announce:announce-2022|2022 Announcements ]] | + | * [[:announce:announce-2024|2024 Announcements ]] |
| - | * [[:projects:maint-2022|2022 Maintenance Schedule]] | + | * [[:projects:maint-2024|2024 Maintenance Schedule]] |
| * [[accounts:password_change_reset|Lastpass Enterprise and other Password Management Tools]] | * [[accounts:password_change_reset|Lastpass Enterprise and other Password Management Tools]] | ||
| ** Past Promoted Articles** | ** Past Promoted Articles** | ||
| + | * [[:announce:announce-2023|2023 Announcements ]] | ||
| + | * [[:projects:maint-2023|2023 Maintenance Schedule]] | ||
| + | * [[:announce:announce-2022|2022 Announcements ]] | ||
| + | * [[:projects:maint-2022|2022 Maintenance Schedule]] | ||
| * [[:announce:announce-2021|2021 2021 Announcements]] | * [[:announce:announce-2021|2021 2021 Announcements]] | ||
| * [[:projects:maint-spring-2021|Spring Quarter 2021 Maintenance Schedule]] | * [[:projects:maint-spring-2021|Spring Quarter 2021 Maintenance Schedule]] | ||
| Line 20: | Line 30: | ||
| * Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425 | * Location: Information and Computer Science Bldg. 302 Suite 346 Irvine Ca, 92697-3425 | ||
| * Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays) | * Hours: Monday - Friday 8 am to 12 pm, 1 pm to 5 pm (excluding University holidays) | ||
| - | * Phone: 949-824-4222 | + | * Email: helpdesk@ics.uci.edu |
| + | * [[sysops|System Operations]](Sysops) | ||
| Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu | Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu | ||
| Line 41: | Line 52: | ||
| - | ===== Contacting ICS Computing Support Helpdesk ===== | + | ==== Contacting ICS Computing Support Helpdesk ==== |
| - | + | ||
| - | The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu and by phone at (949) 824-4222. Both the Helpdesk email and phone are monitored around the clock. Using these contact methods helps us provide a quicker response to trouble tickets and requests. | + | |
| - | For ICS-planned maintenance, check our calendar: | + | The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu. Using these contact methods helps us provide a quicker response to trouble tickets and requests. |
| - | * [[https://calendar.google.com/calendar/embed?src=ics.uci.edu_rbt2q6kmhapqm4bjaet1j48h00@group.calendar.google.com&ctz=America/Los_Angeles|ICS Maintenance Calendar]] | ||
| - | Please note: If you believe that there is a problem with email delivery or that an email message to Helpdesk may not be processed by the ICS email servers, please call (949) 824-4222. | ||
| - | ===== Deliveries ===== | + | ==== Deliveries ==== |
| ==== All Deliveries ==== | ==== All Deliveries ==== | ||
| Line 58: | Line 65: | ||
| <code> | <code> | ||
| - | __Your Name__ c/o ICS Computing Support Group | + | __Your Name__ c/o ICS Computing Support |
| - | Information and Computer Science I | + | University of California, Irvine |
| - | Building 302 | + | 346 Information and Computer Science |
| - | Suite 346 | + | Irvine, CA 92697-3426 |
| - | Irvine, Ca 92697-3425 | + | |
| </code> | </code> | ||
| ==== Medium to Large Deliveries (i.e. pallets, carrier deliveries) ==== | ==== Medium to Large Deliveries (i.e. pallets, carrier deliveries) ==== | ||
| Line 73: | Line 79: | ||
| - | * The loading docks are attached to Engineering Tower (Building 303 in quadrant 6E on the [[https://communications.uci.edu/documents/pdf/UCI_16_map_campus.pdf|Campus Map.]]) | + | * The loading docks are attached to Engineering Tower (Building 303 in quadrant 6E on the [[https://parking.uci.edu/maps/documents/UCI-MainCampusMap-REV012320-23.pdf|Campus Map.]]) |
| * Closest cross streets are Peltason Drive and Engineering Service Road. | * Closest cross streets are Peltason Drive and Engineering Service Road. | ||
| * Loading docks are at the end of Engineering Service Road. | * Loading docks are at the end of Engineering Service Road. | ||
