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Supporting the Instructional, Research, and Administrative Missions of the Bren School of Information and Computer Science.
Computing Support operates a Helpdesk to ensure that requests are tracked and completed in a timely manner. The Helpdesk should be consulted with problems regarding ICS accounts, accessing Bren School ICS systems, supplied/supported software, and when planning to purchase new systems. For more information, please send an email to helpdesk@ics.uci.edu
The ICS Computing Support Group should be contacted by email at helpdesk@ics.uci.edu or by phone at (949) 824-4222 Using these contact methods helps us provide a quicker response to trouble tickets and requests.
Please note: If you believe that there is a problem with email delivery or that an email message to Helpdesk may not be processed by the ICS email servers, please call (949) 824-4222.
Deliveries that are going to the ICS Computing Support group should be shipped to the following address:
__Your Name__ c/o ICS Computing Support University of California, Irvine 346 Information and Computer Science Irvine, CA 92697-3426
Medium to Larger deliveries will need to be delivered to the Engineering Tower Loading Dock and scheduled with the computing support group one day prior. Scheduling the delivery allows us to ensure that someone is available to accept the delivery and transport it to the data center. Carriers may not be able to complete unscheduled deliveries.
When making large purchases that may need to be delivered via the loading dock, please provide special directions for the carrier.